Terms & Conditions

General Terms and Conditions for Carly Solutions GmbH & Co KG

§1 Validity with regard to Contractors and Definitions of Terms

(1) The following General Terms and Conditions shall apply to all deliveries between us and a consumer in the version that is valid at the time an order is placed.
A consumer is any individual that concludes a legal transaction for purposes that cannot be predominantly imputed to either their commercial or independent professional occupation (§ 13 German Civil Code).

§2 Conclusion of an Agreement, Retention of the Wording of the Agreement

(1) The following provisions on the conclusion of the agreement shall apply to orders placed through our online shop http://www.mycarly.com.

(2) In the case of conclusion of an agreement, the agreement shall be concluded with

Carly Solutions GmbH & Co KG
Kolpingring 8
82041 Oberhaching
Registration number: HRA108068
Registration Court: Munich

(3) The presentation of products in our online shop does not represent a legally binding offer of an agreement on our part, rather it is merely a non-binding invitation to the consumer to order products. Upon ordering the desired products, the consumer issues a binding offer to conclude a purchase agreement.

(4) Upon receipt of an order in our online shop, the following provisions shall apply:
The consumer issues a binding offer to conclude an agreement by successfully completing the order procedure as intended in our online shop.

The order is placed according to the following steps:
1) Choosing the desired product
2) Confirming this by clicking the “Order“ button
3) Checking the details in the shopping cart
4) Clicking the “Checkout“ button
5) Registration in the online shop after registering and entering the registrant’s details (e-mail address and password).
6) Repeated checking or correction of the respective data entered.
7) Binding submission of the order by clicking the “Place order subject to fee“ or “Buy“ button
Before the binding submission of the order, by clicking the “Back“ button in the Internet browser after checking the details entered, the consumer may return to the internet page on which the customer’s details are recorded and correct errors in the entries or terminate the order process by closing the Internet browser.
We immediately confirm receipt of the order by way of an automatically generated e-mail (order confirmation). We thereby accept your offer.

(5) Retention of the wording of the agreement when placing orders through our online shop: We will send you the order data and our General Terms and Conditions by e-mail. You may also review the General Terms and Conditions at any time under https://www.mycarly.com/agb-english/.
For security purposes, your order data is no longer accessible online.

§3 Nature and Scope of the Agreement

(1) The following conditions shall apply for delivery of hardware and software, as well as for the use of software developed by Carly Solutions GmbH & Co KG.

(2) Changes in service and other differing or supplementary agreements – particularly also in the case of contradictory terms and conditions – shall require written consent from Carly Solutions GmbH & Co KG.

§4 Prices, Shipping Expenses, Payment, Due Date

(1) The stated prices include the statutory sales tax and other price components. Any shipping costs are not included.

(2) The customer may pay for the hardware in advance, by credit card, PayPal, or Klarna. Payment methods may vary from country to country.

(3) If the customer has chosen payment in advance, they are obligated to pay the purchase price immediately upon conclusion of the agreement.

(4) The customer must purchase the software, separately from the hardware, from the app stores Google (Google PlayStore) or Apple (Apple AppStore). The forms of payment for such are established by the Google and Apple app stores.

§4.1 Delivery Dates / Execution of the Agreement

(1) Provided we did not expressly state otherwise in the product description, all products we offer are immediately available for delivery.
Products will be delivered within 5 workdays at the latest.
In the case of advance payment, the deadline for delivery begins on the day after payment is authorized by the bank; in the case of all other types of payment, it begins on the day after conclusion of the agreement.
If the delivery deadline falls on a Saturday, Sunday or an official holiday in the delivery location, the deadline shall end on the next workday.

(2) If failure to meet deadlines is attributed to unforeseen obstacles over which Carly Solutions GmbH & Co KG has no control, the delivery deadlines shall be extended accordingly.

(3) Carly Solutions GmbH & Co KG is only obligated to deliver hardware after a binding agreement has been concluded with the consumer.

(4) Carly Solutions GmbH & Co KG has the right to render the services to which it has committed in partial deliveries.

(5) Carly Solutions GmbH & Co KG has the right to fulfill the agreement through third parties.

(6) Carly Solutions GmbH & Co KG fully consigns the risk to the purchaser upon shipment of the products.

§5 Retention of Title

(1) Carly Solutions GmbH & Co KG reserves the right of ownership of the delivered products until the purchase price has been paid in full. If the consumer installs the products in third party products, Carly Solutions GmbH & Co KG becomes co-owner of the newly designed devices and products in relation to the value of their products to the collectively-used, third-party products.

(2) If the customer’s conduct breaches the agreement, in particular regarding delay in payment, Carly Solutions GmbH & Co KG has the right to take back the products and the consumer is obligated to surrender them; this shall not constitute withdrawal from the agreement.

(3) If third parties access the products, the consumer must immediately inform Carly Solutions GmbH & Co KG.

§6 Customer’s Right of Revocation as Consumer:

Right of Revocation for Consumers
A consumer generally has a statutory right to cancel distance selling contracts within fourteen days. A consumer in the definition of Sec. 13 BGB [German Civil Code] is every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession. If you do not act as a consumer when entering into a legal transaction, you have no right of cancellation.
Instructions on Revocation
Right of Revocation
You have the right to revoke this agreement within fourteen days without stating any reasons.
According to Sec. 356 (5) BGB, your right of cancellation will expire once Carly has started performing the contract, after you have

  • expressly agreed that we may begin with the performance of the contract
    prior to the end of the cancellation period, and

  • confirmed that you have been aware that your right of cancellation would
    expire by your agreement to the start of the performance of the contract.

The contract will begin upon the provision of the full version of the software or as soon as it can be used.
In the event that the contract for the hardware is revoked, the consumer must bear the costs of returning the goods in accordance with Section 357 (6) BGB

In order to exercise your right of revocation, you must inform us
Carly Solutions GmbH & Co KG
Kolpingring 8
82041 Oberhaching
E-mail: shop@mycarly.com

of your decision to revoke this agreement by way of an explicit declaration (e.g. a letter sent by post, fax or e-mail). You may use the provided sample revocation form; however, this is not required.
Consequences of Revocation
If you revoke this agreement, we are required to pay back all payments we received from you without delay, including shipping expenses (with the exception of additional costs resulting from selection of a type of delivery other than the most inexpensive standard delivery we offer), at the latest within fourteen days as of the day on which we received notification of your revocation of this agreement.
For repayment we shall use the same method of payment you used in the original transaction, unless we have expressly agreed otherwise with you; in no case will you incur fees due to this repayment.
We may refuse repayment until we have received the products or until you have provided proof that you have sent back the products, depending on which is the earlier date.
You must immediately and, in any case, at the latest within fourteen days as of the day on which you inform us of the revocation of this agreement, return or surrender the products to us. The deadline is preserved if you post the products before expiry of the deadline of fourteen days.

You shall bear the direct costs of returning the products.

End of the Instructions on Revocation

§7 Revocation form
Sample Revocation Form
(If you wish to revoke the agreement, please fill out this form and return it to us.)
Carly Solutions GmbH & Co KG
Kolpingring 8
82041 Oberhaching
E-mail: shop@mycarly.com
I/we(*) hereby revoke the agreement I/we(*) concluded regarding the purchase of the following products (*)/performance of the following service (*)
Ordered on (*)/received on (*)
Consumer name
Consumer address
Consumer signature (only if notification is in written form)

(*) Delete inapplicable statement.

§8 Warranty

(1) Carly Solutions GmbH & Co KG warrants that the products are free of material and manufacturing defects as of the time of transfer of risk. Carly Solutions GmbH & Co KG is obligated to repair or replace defective products at its discretion.

(2) Carly Solutions GmbH & Co KG also warrants that the software conforms to the descriptions in the respective app store (Apple App Store/ Google PlayStore), as well as that it was created with the required care and expertise. Nevertheless, according to the current state of the art, it is not possible to completely exclude software defects. The consumer bears responsibility for the usage of the software functions, as well as the results achieved thereby.
Carly Solutions GmbH & Co KG shall rectify software defects that affect the usage in accordance with the agreement in more than minor ways. At the option of Carly Solutions GmbH & Co KG, this may be done by delivering an improved version of the software, by providing tips to eliminate or circumvent the effects of the defect.

(3) In case the repair or substitute delivery fails, the consumer has the right to request reduction of the purchase price or compensation for software or to withdraw from the agreement.

(4) The consumer shall allow Carly Solutions GmbH & Co KG the necessary time and opportunity to make any possible rectification of defects. If the consumer denies this, Carly Solutions GmbH & Co KG shall be released from the warranty. A warranty claim shall also be inapplicable if a possible defect is due to the consumer’s or a third party’s changes, improper usage or repairs, or if the products were not installed, operated or maintained in accordance with Carly Solutions GmbH & Co KG’s recommended instructions.

Other liability of Carly Solutions GmbH & Co KG / Exclusion of Liability

Claims for damages from Carly Solutions GmbH & Co KG are excluded, regardless of legal grounds (e.g. warranty, positive breach of agreement, breach of secondary contractual obligations, non-contractual liability), in particular also for indirect and consequential damages.

§9 Language of the Agreement
The agreement shall only be available in the German language.

§10 Copyrights / Intellectual Property
Carly Solutions GmbH & Co KG shall retain the copyrights and intellectual property rights. They may not be stolen or amended and have no time limitation.

§11 App-Software
(1) The use of software delivered by Carly Solutions GmbH & Co KG assumes the following terms of use. If applicable, the customer must confirm in writing the relevant validity of and compliance with the terms and conditions of the software manufacturer.

(2) With the app software provided by Carly Solutions GmbH & Co KG and purchased by the consumer, the consumer is granted a non-transferable right to use for internal use on a Google/Apple account. Carly Solutions GmbH & Co KG retains all other rights (rights of ownership and patent rights) to the software and the documentation. The customer must ensure that this software and documentation are not accessible to third parties without previous written consent from Carly Solutions GmbH & Co KG.

(3) No copies may be made.

§12 Subscription Service
(1) Carly Solutions GmbH & Co KG offers a subscription service that enables its customers to access all vehicle-specific features in the app software. The respective specific scope of services depends on the respective vehicle model.

(2) The subscription contract runs for one year and is automatically renewed for a further year if it is not terminated before the end of the annual period or if the consumer exercises his right of revocation within the legal revocation period. The subscription contract can be terminated in writing or in text form.

(3) The subscription contract may begin with a free trial period, the duration of which is specified during registration. If you do not cancel your subscription contract before the end of the free trial period or if you do not make use of your right of consumer revocation, we will charge your payment method at the end of the free trial period with the fee for the annual period.

§13 Final provisions
(1) If individual provisions of this agreement are invalid, this shall not affect the remaining content of the agreement.

(2) Place of jurisdiction for the business relationships on which these provisions are based:

Carly Solutions GmbH & Co KG
Kolpingring 8
82041 Oberhaching
Registration number: HRA108068
Registration Court Munich

§14 Customer service

You may contact our customer service department for questions, complaints and objections on workdays from 8:30 to 17:30 at
e-mail: shop@mycarly.com
§15 Data privacy
You may review our current data privacy provisions here.

General Terms and Conditions as of February 2021