robinflamme33

Arkana Smartphone Connection Issue

I have a 2021 Renault Arkana Hybrid with about 244000 kilometers. I can't connect my smartphone to the infotainment system. Diagnostics say it's an incorrect pairing issue. I've checked fuses, but no luck. Could this be drivetrain-related, like a faulty ignition?

A 2021 Renault Arkana Hybrid owner is experiencing issues connecting their smartphone to the car's infotainment system, with diagnostics indicating an incorrect pairing issue. The problem might be related to a recent operating system update on the phone. A similar issue was resolved by another owner through a workshop visit, where it was identified as a software glitch. The suggested solution is to have the car checked by professionals to address the software issue.

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4 comment(s)

I have an Arkana too. I had something similar happen a while back. The car simply refused to recognize my phone. It wouldn't connect.

I recently installed a new operating system on my phone. Is that the cause? Did your issue fix itself, or was a technical fix needed?

It didn't resolve itself. I ended up taking it to the workshop. They said it was a software glitch. Cost me about 45€ to get it sorted. I'd suggest doing the same.

Thanks for sharing. A workshop visit seems right. 45€ sounds reasonable, I'll book an appointment. I appreciate the help.

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RENAULT

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ARKANA