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SebBeckRider

Audi A6: Difficulties with the hands-free system and workshop experience

Hello, I have a problem with my Audi A6 (diesel, year of manufacture 2017, 155926 km driven) and hope that someone here might be able to help. I recently stopped being able to answer calls with the hands-free system. I suspect that it is a fault with the microphone. Has anyone ever had a similar problem and can tell me about their experiences with garages? Unfortunately, I didn't have a good experience with my last garage and will try to be better informed this time. Thanks in advance!

(Translated from German)

Summary of the thread

An Audi A6 owner is experiencing difficulties with the hands-free system, specifically being unable to answer calls, and suspects a microphone fault. Another individual shared a similar experience with an Audi A4, where the issue was resolved by replacing the defective microphone. The suggested solution is to have the microphone checked and potentially replaced by a mechanic, which previously cost €52 for a similar repair. The owner plans to schedule a mechanic appointment to address the issue.

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4 comment(s)

IngoRacer

Hello, I had a similar problem with my Audi A4 (diesel, 2014) some time ago. The issue was that the microphone of my handsfree was defective. Nothing to do with the engine, so no worries. It's a bit annoying, but it can be fixed. The mechanic at my garage replaced the microphone and everything has worked perfectly ever since. So yes, I think that could be your problem too. Good luck!

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SebBeckRider (community.author)

Hey, thanks for the tip. It's reassuring to hear that it has nothing to do with the engine. Do you happen to remember how much the repair cost you? And has anything come up again since replacing the microphone, i.e. any other problems along these lines? Thanks in advance!

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IngoRacer

Hey, sure, no problem! After the visit to the mechanic, the problem with the faulty microphone was solved. Since then, nothing else has come up in this direction. So, everything is in perfect order! As for the cost, I had to pay €52 for the repair of the faulty infotainment system. But be careful, you know how it always is with cars, there can always be other costs on top of that. Hope this helps you!

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SebBeckRider (community.author)

Hey, thanks for the info! It really helps me. It sounds quite affordable and I'm glad you didn't have any further problems afterwards. So I will try to make an appointment with the mechanic as soon as possible. Thank you very much for your help!

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AUDI

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A6