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davidfox8

BMW 3 Hybrid's Dead Infotainment: MOST Bus Mystery

Hi all! Having trouble with my 2019 BMW 3 Hybrid. My entire infotainment system is dead, no sound, no navigation, nothing works. Got a stored error code pointing to a MOST bus issue. Last mechanic visit wasn't great, so I'm hesitant to go back. Has anyone dealt with similar symptoms in their BMW? What was the actual problem and how much did the repair cost? Car has about 172K km on it. Thanks in advance for any insights!

Summary of the thread

The 2019 BMW 3 Hybrid's infotainment system was completely non-functional, with a stored error code indicating a MOST bus issue. The problem was identified as a faulty MOST amplifier control unit, which disrupted the fiber optic network, causing the entire system to fail. The solution involved replacing the defective amplifier unit and reprogramming the system, a task requiring specialized BMW diagnostic equipment. After repair by a certified BMW specialist, the infotainment system was restored to full functionality.

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4 comment(s)

manuelbauer1

I had the exact same issue with my 2016 BMW 530e Hybrid last month. The MOST bus failure completely shut down my iDrive system, no audio, no navigation, totally blank screens. My problem turned out to be a faulty MOST amplifier control unit. These units are part of the fiber optic ring network, and when one component fails, it can take down the entire system. After diagnostic tests, they found the amplifier unit was corrupting the signal in the MOST bus loop. The repair was quite involved since they had to replace the entire amplifier unit and reprogram the system. It was definitely a serious issue that required specialized BMW diagnostic equipment. The car was in the shop for three days, but it's been working flawlessly since the repair. If you're seeing similar symptoms with stored MOST bus error codes, it's likely the same problem. I'd recommend finding a certified BMW shop with experience in MOST network diagnostics, as it's not something every mechanic can handle properly. Hope this helps!

davidfox8 (community.author)

Thanks so much for sharing your experience, it sounds exactly like what I'm dealing with! Glad to hear yours got sorted out. I'll definitely look for a certified shop that knows their way around MOST systems. Just curious, would you mind sharing what the total repair cost was? Also, has everything been running smoothly since the fix, or have you noticed any other quirks pop up?

manuelbauer1

Quick update, yes, everything has been running perfectly since I got it fixed! Had to bite the bullet and pay 1000 € to replace the defective control unit in the MOST bus, but honestly, it was worth every penny. The certified BMW shop I went to diagnosed it correctly right away, and they really knew what they were doing with these complex fiber optic systems. Since the repair last month, my infotainment system has been working like new, crystal clear sound, navigation's spot on, and no more blank screens or system crashes. It's such a relief to have everything back to normal. Haven't noticed a single quirk or issue since then. If you're seeing the same symptoms I had, I'd say go for it with a certified shop. These MOST bus issues can be tricky, but once they're properly fixed, they tend to stay fixed. Let me know how it goes!

davidfox8 (community.author)

Thanks for the detailed follow-up! Just wanted to let you know I took your advice and finally got my car fixed. After my nightmare experience with the last mechanic, I found a certified BMW specialist who actually knew what they were talking about. Pretty much the same diagnosis as yours, faulty MOST amplifier unit. Mine ended up costing a bit more, around 1200 €, but honestly, what a difference! The whole system's working perfectly now. The funny part is, while I was at the shop, they showed me the old unit and explained how these things tend to fail. Was actually quite interesting seeing the inner workings. Really appreciate you sharing your experience, saved me from going back to that first mechanic who would've probably just made things worse. Car's running like new now!

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