Captur radio reception issue

I'm having a strange issue with my 2022 Renault Captur Hybrid. The radio reception is terrible. I keep getting an error message on the infotainment system saying there's a problem. The audio system doesn't work at all, and I had the error memory read which confirmed the issue. Mileage is at 76245 km. I'm suspecting it might be a defective antenna. Has anyone experienced something similar?

4 comment(s)

I had a similar problem with my Captur. Is the error constant, or does it come and go? Have you checked the antenna ground connection? Radio interference can be a pain with these newer vehicle electronics.

Thanks for the quick reply! The error is pretty constant. Where exactly is the antenna ground located? Is it easy to check myself, or should I leave it to a professional? I'm not very experienced with car radio issues.

Given that the error is constant and you're not familiar with vehicle electronics, I'd suggest taking it to a workshop. It could be a simple antenna ground issue, but it could also be something more complex with the signal amplifier. Save yourself the frustration.

Appreciate the advice. I took it to the shop, and you were right – it was the antenna. The repair cost was 255€. Thanks for pointing me in the right direction!

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