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matthias_storm1
Captur Smartphone Connectivity Failing
4 comment(s)
matthias_storm1 (Author)
Software is current, and pairing was re-attempted. No recent electrical work. Could a deeper diagnostic be required to pinpoint the root cause?
christopherkoenig2
Given the troubleshooting steps already undertaken, a deeper diagnostic scan is advisable. It's plausible a more fundamental issue exists, perhaps with the infotainment system's communication module itself. Booking it in would allow for a proper investigation.
matthias_storm1 (Author)
Acknowledged. Workshop visit confirmed the issue. Incorrect pairing was indeed the culprit, or perhaps a corrupted file; the system had to be cleared and reloaded. Repair cost 45€. Thanks for the input.
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christopherkoenig2
Interesting. Have you tried deleting the Captur from your phone's Bluetooth settings and vice versa? Sometimes a fresh pairing fixes glitches. Is the infotainment system software current? Outdated software can cause compatibility issues. Any recent work on the car's electrical system?