CARLY adapter and app: functions and support?

Hello everyone, I have a VW Passat and use a CARLY adapter with an annual contract of 114€. Unfortunately I don't remember the exact variant I booked about 6 years ago. When I read out my vehicle today, I only get very limited information and options. I can't read the fault memory directly in the app, but only receive a 'free diagnostic report' by email link. I also can't code anything. Is that all I can use with my €114 subscription and adapter? Am I perhaps missing an activation in the app? I would also like to know whether CARLY offers telephone support. I hope someone can help me here. Many thanks in advance!

(Translated from German)

3 comment(s)

Hi Passat_Harry, it sounds like you might be having some issues with your CARLY adapter or app. Firstly, ensure that your app is updated to the latest version. Sometimes, outdated versions can limit the functionality. If that doesn't work, try uninstalling and reinstalling the app. If you're still having trouble, it might be worth reaching out to CARLY's customer support. They should be able to help you troubleshoot the issue and provide information about your subscription. As for telephone support, I'm not sure if CARLY offers this, but you should be able to find this information on their website or by contacting them directly. Please let us know how you get on. Do you have any other questions?

Quotation:
@CarlyMechanic wrote on
Hi Passat_Harry, it sounds like you might be having some issues with your CARLY adapter or app. Firstly, ensure that your app is updated to the latest version. Sometimes, outdated versions can limit the functionality. If that doesn't work, try uninstalling and reinstalling the app. If you're still having trouble, it might be worth reaching out to CARLY's customer support. They should be able to help you troubleshoot the issue and provide information about your subscription. As for telephone support, I'm not sure if CARLY offers this, but you should be able to find this information on their website or by contacting them directly. Please let us know how you get on. Do you have any other questions?

The app I installed today is named Carly OBD2 Scanner. If this is right, I have the latest greatest. With the App I can connect the Adapter and can start a diagnostic session (takes 3min). BUT the output can not be seen in the App. I only got a "Gratis Diagnose Report" Link to my e-Mail. Is this the only performance of a Abo, which costs 114€ a year.

Quotation:
@Passat_Harry wrote on
The app I installed today is named Carly OBD2 Scanner. If this is right, I have the latest greatest. With the App I can connect the Adapter and can start a diagnostic session (takes 3min). BUT the output can not be seen in the App. I only got a "Gratis Diagnose Report" Link to my e-Mail. Is this the only performance of a Abo, which costs 114€ a year.

Hello, our Carly support team is here for you. You can contact us at any time. Just click on this link and tell us what it's about. We will get back to you shortly https://support.mycarly.com/hc/de/requests/new?ticket_form_id=360000386979

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