tom_dragon1

Citan damping adjustment fault

I'm experiencing an issue with my 2023 Mercedes Citan electric engine and hoping someone might have some insight. It has 93314 km on the clock. I'm getting a 'damping adjustment fault' error. The warning light is on, and the ride feels noticeably bumpier. A local garage pulled the error code and suspects a defective cable or plug connection. They quoted me around 95€ for the repair. Has anyone else experienced similar suspension problems? Any thoughts on car handling issues, suspension tuning, or shock absorber problems related to this? Any help would be appreciated.

A 2023 Mercedes Citan owner reported a 'damping adjustment fault' error, resulting in a warning light and a bumpier ride. A local garage identified a potential issue with a defective cable or plug connection. Another individual with a similar experience suggested checking the connections to the shock absorber. The problem was resolved by fixing a loose connection, restoring the vehicle's ride quality.

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4 comment(s)

I had a similar damping adjustment fault on my Citan. Check the connections to the shock absorber; that's often the culprit.

Thanks for the quick reply. Could you provide a bit more detail? Where exactly should I be looking for these connections, and is there anything specific I should look for in terms of damage or corrosion?

The connection is directly on the shock absorber itself. I'd recommend taking it to a workshop. They can diagnose the cable properly.

Thanks for confirming that. I took it to the workshop as you suggested. Turned out to be a loose connection, just as suspected. The 95€ covered the diagnostic and repair. Ride's back to normal. Appreciate the help!

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MERCEDES

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CITAN