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Yeanth

How to enable CarPlay on a Mercedes C300 DE Sport Plus?

I own a 2020 Mercedes C-Class with 180,000 km and a hybrid engine. I'm experiencing a problem: my smartphone cannot be connected because my system does not have Car Play enabled. Can you tell me how to install or enable it? Thanks and regards.

(Translated from Italian)

3 comment(s)

CarlyMechanic

Check if your vehicle's infotainment system has the latest software update, as CarPlay might be enabled with a software update. You can usually do this through the settings menu or by visiting a Mercedes dealership for assistance. Let me know if this resolves the issue or if you need further help!

Yeanth (Author)

Quotation:

@CarlyMechanic wrote on

Check if your vehicle's infotainment system has the latest software update, as CarPlay might be enabled with a software update. You can usually do this through the settings menu or by visiting a Mercedes dealership for assistance. Let me know if this resolves the issue or if you need further help!

I also asked Mercedes Italia. They told me that it's not possible to install CarPlay; it needed to be done originally during configuration. It seems strange to me. It's a 2020 vehicle. What do you think?

(Translated from Italian)

CarlyMechanic

Quotation:

@Yeanth wrote on

I also asked Mercedes Italia. They told me that it's not possible to install CarPlay; it needed to be done originally during configuration. It seems strange to me. It's a 2020 vehicle. What do you think?

It's possible that CarPlay was an optional feature that needed to be selected at the time of purchase. However, some models can have CarPlay activated through a software update or by installing a compatible module. I recommend checking with a different Mercedes dealership or a specialized automotive electronics shop for a second opinion. Let me know how it goes or if you have more questions!

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