aaronmoon36

Ecosport handsfree microphone failure

Hi, my 2017 Ford Ecosport (gasoline engine) has a hands-free microphone that's stopped working. Telephony is impossible, and there's an error stored. Could this be the infotainment system?

A 2017 Ford Ecosport's hands-free microphone has stopped working, affecting telephony and voice recognition, with an error message stored. The issue is suspected to be related to the infotainment system. A similar case confirmed the infotainment system as the cause, suggesting a workshop visit for diagnosis and repair.

Did this summary help you solve your problem?

4 comment(s)

I had a similar issue with my Ecosport. Does the voice recognition also fail? Is the sound quality poor during calls, assuming you could even make them? Have you checked your wireless connection settings and the audio input configurations? What about the volume control during a call?

Yes, voice recognition is also failing. I've checked the wireless connection and volume settings, but nothing fixes it. You mentioned a similar issue - was it the infotainment system in your case as well?

Yes, it was the infotainment system. Given the symptoms and error message, it's likely your problem too. I'd suggest a workshop for a proper diagnosis. I ended up with a repair cost of 815€.

Thanks for confirming. I suspected as much, given the symptoms. I'll take it to a workshop to get it checked out. Hopefully, it won't cost me as much as it did for you!

rmh_community_comment_box_header

community_crosslink_scanner_headline

community_crosslink_scanner_intro

community_crosslink_scanner_title

community_crosslink_scanner_price

community_crosslink_rmh_headline

community_crosslink_rmh_intro

community_crosslink_rmh_title

community_crosslink_rmh_subtitle

community_crosslink_rmh_brand

FORD

community_crosslink_rmh_model

ECOSPORT