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lars_fuchs6

Express hands-free mic issue

Anyone else had issues with the hands-free mic on a 2012 Chevrolet Express diesel? Telephony is completely dead, and the error memory is showing a fault. Suspect the infotainment system is the culprit. Quoted 815€ for repair, mileage is 192007 km. Microphone repair, audio system or voice recognition are the keywords I think.

Summary of the thread

A 2012 Chevrolet Express diesel is experiencing issues with its hands-free microphone, rendering telephony functions non-operational and showing a fault in the error memory. The problem is suspected to be related to the infotainment system. A similar issue was resolved by confirming the infotainment system's defectiveness, suggesting that a professional workshop inspection and repair might be necessary.

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4 comment(s)

felixnacht67

Oh, I know that pain! I've got an Express as well. Sounds exactly like what happened to me a while back. Was the sound quality cutting out before it died completely, or did it just go kaput all of a sudden? Because I initially thought it was just a bad connection, you know?

lars_fuchs6 (community.author)

It went pretty quickly, to be honest. No real warning signs of degraded sound quality. Just stopped working mid-call. Any ideas what specifically failed in your case?

felixnacht67

Ah, that's unfortunate. In my case, the garage confirmed that the entire infotainment system was defective, which I found quite irritating. I'd strongly advise getting it properly checked out by a workshop, as I am only familiar with the error.

lars_fuchs6 (community.author)

Thanks for the insight. Sounds like I'm on the right track suspecting the infotainment system. Will proceed with the repair.

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CHEVROLET

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EXPRESS