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sophiebeck34

Ford Escape Bluetooth Connection Failure

My smartphone won't connect to my 2016 Ford Escape (gasoline engine), and there's an error stored. Could it be a pairing issue? It has 169832 km.

Summary of the thread

A smartphone is unable to connect to a 2016 Ford Escape via Bluetooth, and an error is stored. Initial troubleshooting, such as deleting and re-pairing the devices, did not resolve the issue. The problem may involve the SYNC module or another related system. A visit to a workshop is recommended for further diagnosis and resolution.

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4 comment(s)

sophiawolf9

That’s a frustrating problem! Have you tried deleting the existing Bluetooth pairings on both your phone and the Escape, then re-pairing them from scratch? Sometimes a corrupted connection can cause these issues.

sophiebeck34 (community.author)

I tried deleting and re-pairing, but the problem continues. Are there specific modules or software components within the Ford Escape that manage Bluetooth connections I should investigate?

sophiawolf9

It sounds like you've covered the basic troubleshooting. Given that the problem persists and there's an error code stored, it might be something deeper than just a simple pairing issue. It could involve the SYNC module itself, or even some other related system. The repair will cost you 45€. I would recommend a visit to a workshop.

sophiebeck34 (community.author)

I appreciate your advice. A workshop visit seems best. Thanks for confirming I'd exhausted the simple solutions. I'll schedule an appointment and will share the resolution.

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FORD

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ESCAPE