julianwolf16

Galaxy Smartphone Connection Problem

Experiencing function restrictions with my 2021 Ford Galaxy hybrid. 114413 km on the clock. My smartphone cannot connect and an error is stored, but unknown. Could this be related to the ignition system?

A 2021 Ford Galaxy hybrid is experiencing smartphone connection issues, with an error stored but unknown. The problem may be linked to recent phone software installation, potentially causing incorrect pairing with the car's system. A suggested solution is to delete the phone from the car's system and re-pair it. If unsuccessful, consulting a professional for a software configuration may resolve the issue.

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4 comment(s)

I had something similar with my Galaxy. Have you recently installed new software on your phone or the car? Sounds like an incorrect pairing. Did you try deleting the phone from the car's system and starting over?

Thanks! An incorrect pairing? I did install new phone software. How would that affect the car’s system? What did you do when you had the issue with your Galaxy, before it worked again?

Yeah, the software installation seemed to scramble things. I tried re-pairing multiple times without success. I eventually had to take it to the workshop. They confirmed it was the pairing issue. I'd still say go get an expert's opinion.

Thanks a lot for sharing your experience. I appreciate knowing that someone else had the same issue. I will go to the shop, as suggested. They fixed it with a simple software configuration for only 45€. Thanks again!

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FORD

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GALAXY