Dickster
Is Carly Scanner Supposed to Be This Slow?
Summary of the thread
A BMW owner is experiencing unusually long scan times with a Carly scanner, taking about 8 minutes for a health check and similarly long for clearing faults, compared to another scanner that completes the task in under a minute. This delay is not typical for Carly scanners. Suggested solutions include updating the Carly app and scanner firmware and trying a different device to determine if the issue is with the current phone or tablet.
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3 comment(s)
Dickster (community.author)
community_quotation:
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It's not typical for a scanner to take that long. First, ensure your Carly app and scanner firmware are up to date, as updates can improve performance. If the issue persists, try using a different device to see if the problem is with your current phone or tablet. Let me know if this helps or if you have any further questions!
Scanner updated the firmware as soon as I plugged it in for the first time. App is up to date. I’m using an iPhone pro so that’s more than capable and also tried it on a colleague’s…. Exactly the same. So far tried it on a mini, bmw and Merc; all the same.
CarlyMechanic
community_quotation:
community_author_wrote_on
Scanner updated the firmware as soon as I plugged it in for the first time. App is up to date. I’m using an iPhone pro so that’s more than capable and also tried it on a colleague’s…. Exactly the same. So far tried it on a mini, bmw and Merc; all the same.
Try checking the OBD-II port for any dirt or debris that might be causing a poor connection. A loose or dirty connection can slow down communication between the scanner and the vehicle. If the port looks clean and the issue persists, it might be worth reaching out to Carly support for further assistance. Let me know how it goes or if you have more questions!
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CarlyMechanic
It's not typical for a scanner to take that long. First, ensure your Carly app and scanner firmware are up to date, as updates can improve performance. If the issue persists, try using a different device to see if the problem is with your current phone or tablet. Let me know if this helps or if you have any further questions!