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isabella_walter61

Jumper Audio System Failure

Hi, I've got a 2004 Citroen Jumper with a gasoline engine and a weird issue. The audio system just doesn't work at all. No sound, nothing. The radio is dead. I checked for any obvious blown fuses, but they all seem fine. The display is black. Also, I hooked it up to a diagnostic tool and there's an error stored in the error memory related to the display. Has anyone experienced something similar? Mileage is around 71542 km.

Summary of the thread

A 2004 Citroen Jumper's audio system is completely non-functional, with no sound or display. Initial checks show no blown fuses, but a diagnostic tool reveals an error related to the display. Possible causes include a defective head unit or wiring issues. Suggested solutions involve checking the power supply to the head unit with a multimeter to confirm voltage presence, which would indicate whether the problem lies with the display unit or the wiring. If voltage is present, the display unit is likely defective, and professional repair is recommended.

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4 comment(s)

louis_lorenz7

Greetings! I remember dealing with audio gremlins in my Jumper, though I've got a diesel. From your description, it sounds awfully familiar. Did you check if the speakers themselves are okay? Back in my day, the problem was, that aftermarket speaker was badly shielded and interfered with the radio waves. Although I have to admit that this is a long shot and it's probably the factory head unit failing. If you have access to a multimeter, test the voltage on the power cable of the radio. Is the voltage present? This will determine whether the display module has failed, or if it's a cable issue.

isabella_walter61 (community.author)

Thanks for the tip! I haven't checked the speakers themselves yet, I assumed that since there is no sound at all, it was more likely to be the head unit. Where exactly did you experience the radio interference on your aftermarket speakers? Could you specify exactly how to check it with a multimeter?

louis_lorenz7

Ah, the memories! So, for me, the static came and went, depending on the engine's RPM. Very annoying. But if you have no sound, you're probably right, it's not the speakers. With the multimeter, set it to DC voltage mode (20V range should be fine). Then, with the ignition ON, carefully probe the power and ground wires going into the head unit. You should see around 12V. If you don't, there's a wiring problem. If you do, it's almost certainly the display unit itself. Given the error code you mentioned, and my past experience, I'd strongly recommend taking it to a workshop. My display defective was so deep, that I had to pay 725€.

isabella_walter61 (community.author)

Thank you for the detailed explanation! I appreciate the help. I'll check the voltage with a multimeter as you suggested, but it sounds like it's probably a defective display. I'll take it to a workshop to get it properly diagnosed and repaired.

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CITROEN

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JUMPER