Kuga Hybrid Microphone Failure

Experiencing microphone issues with my 2022 Ford Kuga Hybrid. Telephony isn't working, error memory shows a fault. Restarting the infotainment system didn't help. Could it be a defective infotainment system or related to voice recognition? Mileage is 209724 km and it's impacting volume control when using wireless connection.

4 comment(s)

I had a similar issue with my Kuga, though not the hybrid. The voice recognition went completely haywire. Is the system also struggling to understand speech commands, or is it solely the microphone during calls?

Speech commands are affected too! Voice recognition is almost non-existent. Were you able to resolve the problem yourself, or was a workshop visit necessary?

I wasn't able to fix it myself. Based on those symptoms, it sounds like the same infotainment defect I had. Get it to a workshop. My final repair cost me around 815€.

Appreciate the confirmation. I'll schedule a workshop visit promptly. The cost estimate is helpful. I will share the outcome for future reference.

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