Latitude Audio System Failure

Hello, I have a 2011 Renault Latitude with a gasoline engine. The audio system has stopped working entirely. There's no sound from the speakers, the volume control is unresponsive, and none of the dashboard controls seem to have any effect on it. I ran a diagnostic and it's showing an error stored in the error memory related to the head unit. Any ideas?

4 comment(s)

Could be a defective display unit. Analogue TVs would sometimes fail in a similar way. To confirm, does the display itself light up and show information, or is it completely blank?

The display lights up and shows all the usual information, like the time and temperature. I can also navigate through the menus using the other dashboard controls, just nothing related to the audio system seems to function. So, if the display works, but the sound is gone, does that still point to a defective display?

Yes, even with a working display, internal failures within the head unit can specifically affect the audio processing. The error code points in that direction. Considering the age of the vehicle, it's probable. I would suggest taking it to a workshop for a proper diagnosis to be certain before replacing parts.

Thank you for the advice. I took it to a workshop, and you were right. The display was defective and needed replacement. The repair cost me 725€. At least now I can listen to music again.

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