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davidblade1

Lexus UX Phone Pairing Issue

I'm having a weird issue with my 2023 Lexus UX hybrid. It's got about 42960 km on it. Basically, my phone won't connect to the car anymore, and I keep getting some kind of error stored in the memory according to the infotainment. I've tried deleting the phone from the car and vice versa, restarting everything, but no luck. Anyone else experienced something similar?

Summary of the thread

A 2023 Lexus UX hybrid owner experienced a phone pairing issue where the phone wouldn't connect to the car, displaying a generic error message. Despite attempts to resolve it by deleting and restarting devices, the problem persisted. It was suggested that the issue might be due to incorrect device pairing, and professional assistance was recommended. The problem was confirmed as a pairing issue, and a system reset at a workshop resolved it.

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4 comment(s)

fiona_eule64

I have a Lexus UX as well, and I encountered a comparable problem a while back. Is the error message related to Bluetooth connectivity or specifically device pairing?

davidblade1 (community.author)

Hey, thanks for the reply! The error is pretty generic, something like 'function restrictions' or 'device connection error.' I'm leaning towards it being a pairing issue since it happened right after I tried connecting a new phone. Any thoughts?

fiona_eule64

The symptoms you're describing do correlate with incorrect device pairing. While basic troubleshooting like restarting devices often resolves such issues, it appears a deeper configuration problem might exist. Therefore, it is advisable to seek assistance from a qualified workshop.

davidblade1 (community.author)

Thanks for confirming my suspicions! I appreciate the help. I took it to the shop, and it turned out to be exactly what you said – a messed-up pairing issue. They had to reset something in the system, and it cost me 45€. All good now!

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LEXUS

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UX