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LKSchmidt

Malfunction of the buttons on the multifunction steering wheel of a 2015 Ford Territory

Hi guys, I have a problem with my 2015 Ford Territory (gasoline engine). It has about 76,475 km on the clock. The buttons on the multifunction steering wheel just stop responding. Has anyone had the same issue with the multifunction steering wheel on their car? How did it go at the mechanic? I had a really bad experience last time and hope for better luck this time. Thanks in advance for your experience and advice!

(Translated from German)

Summary of the thread

The multifunction steering wheel buttons on a 2015 Ford Territory have stopped responding. A similar issue was resolved in a 2012 Ford Focus by replacing a faulty control unit, which restored functionality. The repair, although costly, effectively resolved the problem without further issues. It is suggested to consider a similar repair to restore the steering wheel functions.

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4 comment(s)

JuliBerg

Hello, I had a similar problem with my 2012 Ford Focus. I had a faulty control unit. That may sound bad, but it went pretty smoothly at the garage. They replaced the control unit and then everything ran like clockwork again. The multifunction buttons on the steering wheel also worked perfectly again afterwards. So it seems like it's a serious issue, but don't worry, once it's fixed your car should be running as normal again. Hope this helps you!

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LKSchmidt (community.author)

Hey, that sounds really unpleasant. Do you remember how much you had to pay for the repair of the control unit? And has everything been fine since then or have other problems arisen? Thank you!

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JuliBerg

Moin, yes, repairing the control unit is no walk in the park, at least as far as the price is concerned. I had to dig deep into my pocket - it cost me €1000. But since then I haven't had any more faults with the multifunction steering wheel and the car drives like a dream again. So it was definitely the right decision to have it done. Hope this helps you.

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LKSchmidt (community.author)

Wow, that's really no mean feat. But if you say everything was great afterwards, then I'll probably have to tackle that too. I only have one car and I'm dependent on it. So I can't hesitate for long if something isn't right. Thanks for the tip and the information! I'll let you know how it goes. Thank you and see you then!

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FORD

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TERRITORY