miasilber47

Matrix emergency call system malfunction

I'm writing to ask about a potential issue with my 2013 Toyota Matrix, gasoline engine. The emergency call system seems to be malfunctioning. I'm getting an error message in the speedometer, plus a warning light, and the error is also stored. I haven't tried any troubleshooting yet. Any guidance?

The 2013 Toyota Matrix is experiencing a malfunction in its emergency call system, indicated by an error message and warning light on the speedometer. The issue is likely related to a defective plug connection within the system. It is recommended to visit a qualified workshop for a diagnostic assessment to interpret the error and perform necessary repairs, which was confirmed as the solution in this case.

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4 comment(s)

I had a similar issue with my 2018 Volvo XC60. These emergency call systems, also known as eCall or telematics systems, use a mobile network to automatically contact emergency services in an accident, or let the driver manually call for assistance. A fault often logs a diagnostic code. Did the error message give any specific codes?

Thanks. I didn't note any specific diagnostic codes. Would that change the likelihood of the suggested cause?

Yes, diagnostic codes are very helpful in pinpointing the problem's source. It's still likely the issue is within the cable or plug connection. Given the symptoms, a visit to a qualified workshop for a thorough diagnostic assessment is advisable. They can properly interpret the error memory and perform any needed system resets.

Thanks. I took the Matrix to my local mechanic. It was a defective plug connection, like you said. The repair cost 95€. Thanks again.

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TOYOTA

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MATRIX