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Mercedes eKlasse: Engine Noise & Carly Diagnostic Tool Issues Post-November 2024 Update

I'm an owner of a Mercedes eKlasse and I've been noticing an unusual noise coming from the engine. Moreover, since the November 2024 vehicle update, the Carly diagnostic tool seems to have lost its effectiveness. For instance, it fails to detect a check engine light, while my Autel tool identifies a minor evaporative leak and other issues. I've tried reaching out to Carly support and followed their instructions to delete and reinstall the app, but to no avail. I've noticed that other users have reported similar issues on this forum. Does anyone have a solution for these problems or should I request a refund from Carly for my subscription?

A Mercedes eKlasse owner reports an unusual engine noise and issues with the Carly diagnostic tool post-November 2024 update. The Carly tool fails to detect a check engine light, unlike the Autel tool, which identifies a minor evaporative leak. Suggested solutions for the noise include checking for loose components, inspecting belts and pulleys, and possibly consulting a professional mechanic. For the diagnostic tool issue, ensuring the app and device firmware are updated is recommended, and considering a refund if unresolved.

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For the unusual noise from the engine, start by checking for any loose components or debris in the engine bay that might be causing the noise. Inspect the belts and pulleys for wear or damage as they can often be a source of unusual sounds. Regarding the diagnostic tool issue, ensure that your Carly app and device firmware are fully updated. If the problem persists, it might be worth considering a refund if Carly support cannot resolve the issue. Let me know if you have any further questions or updates on the situation.

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For the unusual noise from the engine, start by checking for any loose components or debris in the engine bay that might be causing the noise. Inspect the belts and pulleys for wear or damage as they can often be a source of unusual sounds. Regarding the diagnostic tool issue, ensure that your Carly app and device firmware are fully updated. If the problem persists, it might be worth considering a refund if Carly support cannot resolve the issue. Let me know if you have any further questions or updates on the situation.

Great response that demonstrates that @CarlyMechanic is just throwing canned form responses at question.

community_quotation:
community_author_wrote_on
Great response that demonstrates that @CarlyMechanic is just throwing canned form responses at question.

For the unusual noise, after checking for loose components and inspecting belts and pulleys, you might want to listen closely to identify if the noise is coming from a specific area, like the alternator or water pump. This can help narrow down the issue. If the noise persists or if you're unsure, it's best to have a professional mechanic take a look, especially if it could affect vehicle safety. Let me know how it goes or if you have more questions!

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MERCEDES

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EKLASSE