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fabianlange2

Mercedes Viano Gear Selector Issue

My 2021 Mercedes Viano with a gasoline engine is giving me grief. It has almost 300000 km on it. The gear selection display on the dashboard is dead, and I can't shift gears. The automatic transmission feels like it's slipping, shifting rough, and making grinding noises. The error memory is lit up. I'm thinking the gear selector control unit is toast. Has anyone seen this before? I'm estimating about 1000€ for the repair. Any thoughts before I dive in?

4 comment(s)

miadragon55

That sounds familiar. I drive a Vito, and experienced similar symptoms a while ago. Did the shifting behavior commence gradually, or did it manifest abruptly? Have you explored the possibility of a software glitch before presuming a defective control unit? Verify the integrity of the electronic display connections, as a loose wire can mimic a far more grave malfunction.

fabianlange2 (Author)

Thanks for the quick reply! It was more of a gradual thing. The shifting got progressively worse over a couple of weeks. I did check the obvious stuff, like fuses and connectors, but I didn't think about a software glitch. Is there a way to check that myself, or am I looking at a trip to the workshop? I don't possess advanced diagnostic gear.

miadragon55

Given the gradual onset and your limitations regarding diagnostic equipment, it appears increasingly probable that the control unit is the primary source of the anomaly. Attempting a self-diagnosis without the requisite tools and expertise may inadvertently exacerbate the existing complications. I would strongly advocate seeking professional assessment and intervention at a reputable automotive workshop equipped with Mercedes-Benz diagnostic systems. While it is difficult to assert a definitive diagnosis from afar, the convergence of symptoms you describe strongly suggests a hardware malfunction within the gear selector module.

fabianlange2 (Author)

Appreciate the insight. Sounds like I need to get it to a shop. I was hoping it was something simple. Thanks again for confirming my suspicions. I dropped it off this morning, and they've confirmed it's the gear selector. Quoted me pretty much exactly what I expected. Parts are on order.

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