Problem with call answering and hands-free system on 2005 Ford Excursion - Need advice for repair in the workshop

Hello, I had a similar problem with my 2003 Ford Expedition. Unfortunately I only have some experience with cars, but in my case the microphone was actually broken. I took it to the garage and the guys there fixed it quickly. The whole job cost me 255 euros. It wasn't exactly cheap, but since then it's been tip-top again. It could well be the same for you. But I'd need more information about your car. Are there any other symptoms? Have you ever repaired anything on your car? The more you tell me, the better I might be able to help you. Best regards!

(Translated from German)

Hey, thanks for your message. But I haven't noticed any other symptoms and haven't actually repaired anything on my car yet. It has a mileage of 138708 km and the last service was a few months ago. I also think the microphone is broken. Maybe I should just take it in for a repair, even if it is a bit pricey. Your info was very helpful, thanks! Greetings back!

(Translated from German)

Hey, that's what we're here for, right? From what you've told me, I really think the microphone could be the problem. With mileage like that, sometimes things just break down. Just take it to the garage and have it checked. Tell the guys there exactly what you've written here and they should be able to find the fault quickly. Sure, it may cost a bit of money, but you'll have peace of mind and can be sure that everything is working. I would be happy if you could post here what it was in the end. Good luck and keep your head up! Greetings back!

(Translated from German)

Thanks for your support and advice. I will take my car to the garage in the morning and explain everything you suggested to the guys there. You're right, it's better to get it fixed, even if it costs something. Don't worry, when it's all done I'll post here and let you know what happened. Thanks again and don't let it get you down! Regards!

(Translated from German)