Spoonie

Probleme mit Carly App und BMW Infotainment-System

Hello everyone, I've been using the Carly app and the Carly OBD adapter for my BMW X5 xDrive 50E (year 2024) since the beginning of the year. When reading out the vehicle, the app shows a poor health status with about 17 errors, although there are no errors on the vehicle itself. Furthermore, I can neither code nor retrieve live engine data because the app doesn't recognize the battery. Does anyone have experience with the new software of BMW's curved display? Are there any special settings I need to make in the app, or do I need to adjust something in the vehicle to enable communication with Carly? Thank you very much in advance for your help!

(Translated from German)

3 comment(s)

Hello, That sounds like a problem with the app itself. Please contact our support team for further assistance: https://support.mycarly.com/hc/de

(Translated from German)

Quotation:
@CarlyAdminBenny wrote on
Hello, That sounds like a problem with the app itself. Please contact our support team for further assistance: https://support.mycarly.com/hc/de

I have reported the error several times to support, but have never received a response.

(Translated from German)

Quotation:
@Spoonie wrote on
I have reported the error several times to support, but have never received a response.

Ensure that the OBD adapter is properly connected and seated in the port. Sometimes, a loose connection can cause communication issues. Also, try restarting both your phone and the vehicle to reset any potential software glitches. If the problem persists, consider testing the adapter with another vehicle to rule out a hardware issue. Let me know how it goes or if you have further questions!

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