Martin34
Problems after factory reset on Mercedes C-Class
(Translated from French)
Summary of the thread
After performing a factory reset on a 2019 Mercedes C-Class, several features such as the rearview camera display, ambient lighting, and safety systems were lost. Possible causes include the system reverting to an older software version or a blown fuse. Suggested solutions include checking for software updates, disconnecting the car battery to reset the system, inspecting fuses, and potentially visiting a Mercedes dealership for a professional diagnostic and software update.
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7 comment(s)
Martin34 (community.author)
community_quotation:
community_author_wrote_on
Check if there are any software updates available for your vehicle's infotainment system. Sometimes a factory reset can revert the system to an older software version, causing features to disappear. If updates are available, install them and see if this resolves the issue. Let me know how it goes or if you have any further questions!
Unfortunately, my car isn't offering any updates... What should I do?
(community_translated_from_language)
CarlyMechanic
community_quotation:
community_author_wrote_on
Unfortunately, my car isn't offering any updates... What should I do?
Try disconnecting the car battery for about 10 minutes to reset the system. This can sometimes restore lost features after a factory reset. Make sure to have your radio code handy if needed. Let me know if this helps or if you have any further questions!
Martin34 (community.author)
community_quotation:
community_author_wrote_on
Try disconnecting the car battery for about 10 minutes to reset the system. This can sometimes restore lost features after a factory reset. Make sure to have your radio code handy if needed. Let me know if this helps or if you have any further questions!
Hello again, I just completed the procedure and unfortunately nothing has changed.
(community_translated_from_language)
CarlyMechanic
community_quotation:
community_author_wrote_on
Hello again, I just completed the procedure and unfortunately nothing has changed.
Check the vehicle's fuse box for any blown fuses related to the infotainment system and electronic features. A blown fuse could be causing the loss of certain functionalities. Replace any faulty fuses and see if this resolves the issue. Let me know how it goes or if you have any further questions!
Martin34 (community.author)
community_quotation:
community_author_wrote_on
Check the vehicle's fuse box for any blown fuses related to the infotainment system and electronic features. A blown fuse could be causing the loss of certain functionalities. Replace any faulty fuses and see if this resolves the issue. Let me know how it goes or if you have any further questions!
At first glance, it seems like an update that I should have done at a Mercedes dealership. What do you think?
(community_translated_from_language)
CarlyMechanic
community_quotation:
community_author_wrote_on
At first glance, it seems like an update that I should have done at a Mercedes dealership. What do you think?
Yes, visiting a Mercedes dealership for a professional diagnostic and potential software update might be necessary. They have specialized tools and software to address such issues effectively. Let me know if you have any further questions!
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MERCEDES
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CKLASSE
CarlyMechanic
Check if there are any software updates available for your vehicle's infotainment system. Sometimes a factory reset can revert the system to an older software version, causing features to disappear. If updates are available, install them and see if this resolves the issue. Let me know how it goes or if you have any further questions!