Boerke
Problems deactivating start/stop via the Carly app
(Translated from Dutch)
Summary of the thread
A 2022 BMW 3 Series owner is experiencing issues with the automatic engine shutoff and cannot permanently deactivate the start/stop system using the Carly app. Despite having the latest software update, the system remains deactivated upon restarting the car. Suggested solutions include ensuring the app is updated by reinstalling it, checking app permissions, and contacting Carly support for further assistance.
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3 comment(s)
Boerke (community.author)
This vehicle has the latest software version; when referring to a dealer (with factory tools), there is no further advantage to using Carly. In my opinion, with some experience in vehicle technology (Bachelor in Automotive Engineering), the malfunction is not in the vehicle but attributable to the application, adaptation, and up-to-date status of Carly and the app. Can something be changed about this?
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CarlyMechanic
community_quotation:
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This vehicle has the latest software version; when referring to a dealer (with factory tools), there is no further advantage to using Carly. In my opinion, with some experience in vehicle technology (Bachelor in Automotive Engineering), the malfunction is not in the vehicle but attributable to the application, adaptation, and up-to-date status of Carly and the app. Can something be changed about this?
Try uninstalling and reinstalling the Carly app to ensure it's updated and functioning correctly. Also, check the app's settings to ensure all permissions are granted. If the issue persists, contacting Carly's support for further assistance might be beneficial. Let me know if this helps or if you have any other questions!
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CarlyMechanic
Check if your BMW has the latest software update installed, as updates can sometimes resolve issues with the start/stop system. If the problem persists, it might be worth consulting with a BMW dealership or a professional mechanic to ensure there are no underlying issues with the system. Let me know how it goes or if you have any further questions!