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Harwes

Problems with app connection after update

Hi everyone, I have a Mercedes A-Class and since the last update the app no longer connects to my car and keeps crashing. I am using an iOS phone. Has anyone had similar experiences or a solution to this problem? Many thanks in advance!

(Translated from German)

Summary of the thread

After a recent update, a Mercedes A-Class owner experienced issues with their app not connecting to the car and crashing on an iOS device. Possible causes include the need for app reinstallation or pending updates for iOS or the app itself. Suggested solutions include uninstalling and reinstalling the app, clearing the app's cache or data, and contacting the app's support team if the problem persists.

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3 comment(s)

CarlyMechanic

Try uninstalling and reinstalling the app to see if that resolves the issue. If the problem persists, check if there are any pending updates for your iOS or the app itself. Let me know how it goes or if you have any other questions!

Harwes (community.author)

community_quotation:

community_author_wrote_on

Try uninstalling and reinstalling the app to see if that resolves the issue. If the problem persists, check if there are any pending updates for your iOS or the app itself. Let me know how it goes or if you have any other questions!

I reinstalled the app the first time I tried to set the car brand it crashed immediately and stopped responding I had to restart the phone then it worked had to redownload the database and see everything worked as usual I hope I could help you further Kind regards Hartmut

(community_translated_from_language)

CarlyMechanic

community_quotation:

community_author_wrote_on

I reinstalled the app the first time I tried to set the car brand it crashed immediately and stopped responding I had to restart the phone then it worked had to redownload the database and see everything worked as usual I hope I could help you further Kind regards Hartmut

If the issue persists or happens again, try clearing the app's cache or data in your phone settings. If the problem continues, it might be worth reaching out to the app's support team for further assistance. Let me know if you have any other questions or need more help!

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