Sualk

Problems with Carly diagnosis and unexplained charges

Hello everyone, I have had the Carly in my vehicle since 2023 and I have been charged €110.28 for this year. I don't understand why the amount is so high. When I tested the vehicle for errors, Carly said that everything is fine and there are 0 errors. However, this cannot be true as I know there are some faults. Can someone explain to me what could be going on and how I can contact a Carly representative directly? Many thanks in advance. FG Klaus.

(Translated from German)

3 comment(s)

Hi Sualk, it seems like you're having issues with your Carly device. It's possible that the device isn't picking up the faults due to a software issue or a compatibility problem with your vehicle. I would recommend reaching out to Carly's customer service for assistance. They should be able to help you troubleshoot the device and explain the charges. You can usually find their contact information on their official website or in the app. Please let us know how it goes. Do you have any other questions or concerns?

So, why does Carly show 0 errors after several minutes of testing, even though there are quite a few? During the previous test runs last year, I was able to clear the errors, the yellow light was off after the engine was restarted, but then came on again permanently. The other error messages were basically irrelevant and in my opinion were caused by e.g. bad contacts (door is not closed and other similar)

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So, why does Carly show 0 errors after several minutes of testing, even though there are quite a few? During the previous test runs last year, I was able to clear the errors, the yellow light was off after the engine was restarted, but then came on again permanently. The other error messages were basically irrelevant and in my opinion were caused by e.g. bad contacts (door is not closed and other similar)

Hello, our Carly support team is here for you. You can contact us at any time. Just click on this link and tell us what it's about. We will get back to you shortly https://support.mycarly.com/hc/de/requests/new?ticket_form_id=360000386979

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