Problems with Ford Kuga: Key is not recognized

Hello everyone, I have a Ford Kuga and am experiencing repeated problems with the vehicle key. After a diagnosis with Carly, the key was no longer recognized and the engine could no longer be started. Following a tip from a friend, I disconnected the battery for 10 minutes, after which everything worked perfectly again. This is now the second time this has happened. Could it be due to the Carly adapter? Has anyone had similar experiences or any ideas as to what the problem could be? Many thanks in advance!

(Translated from German)

5 comment(s)

Could it be due to the Carly Adaper

(Translated from German)

Quotation:
@Peter1410 wrote on
Could it be due to the Carly Adaper

Try using the vehicle without the adapter for a while to see if the problem persists. If the issue continues, it might be worth checking the key fob battery or having the key reprogrammed. Let me know how it goes or if you have any further questions!

Quotation:
@CarlyMechanic wrote on
Try using the vehicle without the adapter for a while to see if the problem persists. If the issue continues, it might be worth checking the key fob battery or having the key reprogrammed. Let me know how it goes or if you have any further questions!

Adapter has not been used for at least 2 1/2 weeks and it has not happened again everything is fine. Never had problems with the adapter before everything was wonderful.all of a sudden this problem occurred.unfortunately can no longer use the Carly adapter.too bad had always worked well since 2023

(Translated from German)

Quotation:
@Peter1410 wrote on
Adapter has not been used for at least 2 1/2 weeks and it has not happened again everything is fine. Never had problems with the adapter before everything was wonderful.all of a sudden this problem occurred.unfortunately can no longer use the Carly adapter.too bad had always worked well since 2023

Consider checking if there are any software updates available for the Carly adapter, as updates can sometimes resolve compatibility issues. If the problem persists without the adapter, it might be worth having the vehicle's electronic system checked by a professional. Let me know if you have any further questions!

Hello Peter1410, our Carly support team is here for you. You can contact us at any time. Just click on this link and tell us what it's about. We will get back to you shortly https://support.mycarly.com/hc/de/requests/new?ticket_form_id=360000386979

(Translated from German)

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