Seat Ibiza Handsfree Microphone Problem

I am writing with a problem that has arisen in my Seat Ibiza, manufactured in 2008 and equipped with a gasoline engine. With 62260 km, it has generally been a reliable vehicle. However, I have recently encountered an issue with the hands-free microphone. Telephony is no longer possible, and an error is stored in the error memory. Could this be a Bluetooth issue? Has anyone experienced anything similar? Is it a software glitch? Or is the audio input simply broken? The workshop suspects a defective infotainment system and quoted me 815€ for the microphone repair. Can you believe it? I am hoping someone here might have some insights before I commit to such an expense. The sound quality was always exceptional, what could have happened?

4 comment(s)

That's a bummer! Sounds similar to an issue I had with my old Renault Megane. The audio input just died. Have you checked the Bluetooth settings on your phone to make sure the Ibiza is still paired? Also, have you tried a different phone to see if it's the car or your device?

Thanks for the quick response! I have checked the Bluetooth settings on my phone multiple times, and the Ibiza is still paired. I also tried it with my wife's phone, and it's the same issue. The Bluetooth connects, but the microphone doesn't seem to work. Do you think it could still be a software problem, or is it more likely a hardware issue with the audio system?

Yeah, if you've tried multiple phones, it definitely points to a car issue. And since you're getting an error code, a simple reset probably won't fix it. I'd say your workshop's diagnosis of a defective infotainment system is likely correct. In my case, with the Megane, it was a hardware failure. So, is it worth trying to fix it yourself? Probably not. Bite the bullet and get it repaired.

Many thanks for your help! I took it to the workshop as you suggested. Turns out the infotainment system was indeed defective. They replaced it, and now the Bluetooth and microphone work perfectly again. Cost me 815€, ouch! But at least I can make calls hands-free again. I really appreciate you sharing your experience!

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