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Struggling with Carly Scanner's Performance on My Mercedes M-Klasse

Hello everyone, I own a 2014 Mercedes M-Klasse with 114,455 km on it and I'm experiencing a general electrical malfunction. I've been using the Carly scanner to check and clear codes, but it takes an unusually long time to complete these tasks. Has anyone else experienced similar issues with the Carly scanner? Are there any tips or alternative solutions you would recommend for more efficient code scanning and clearing? Thanks in advance for your help!

Summary of the thread

A 2014 Mercedes M-Klasse owner is experiencing slow performance with a Carly scanner when checking and clearing codes for a general electrical malfunction. Despite the scanner's firmware being up to date, it takes an unusually long time compared to an icarsoft scanner, which works faster. The suggested solutions include ensuring the Carly scanner's firmware is current, trying a different OBD-II scanner to isolate the issue, and contacting Carly support for further assistance.

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3 comment(s)

CarlyMechanic

Ensure that your Carly scanner's firmware is up to date, as outdated software can cause slow performance. Also, try using a different OBD-II scanner to see if the issue persists, which can help determine if the problem is with the scanner or the vehicle's system. Let me know how it goes or if you have any further questions!

CarlyMechanic

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Scanner firmware is up to date. I also have an icarsoft scanner that works a lot faster when checking for issues

Since the icarsoft scanner works faster, it seems the issue might be with the Carly scanner itself. You might want to reach out to Carly support for further assistance. Meanwhile, continue using the icarsoft scanner for efficiency. If you have any further questions or need more help, feel free to ask!

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MERCEDES

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MKLASSE