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Arkana fuel flap issue

My 2022 Renault Arkana hybrid's fuel flap refuses to open. I've got an error message, it won't lock or unlock, and some other car functions are haywire. Any ideas?

A 2022 Renault Arkana hybrid has a fuel flap that refuses to open, accompanied by an error message and malfunctioning car functions. The issue is likely due to a defective lock actuator or an electrical fault in the release mechanism. While some might consider a DIY fix, a visit to a workshop is recommended to prevent further complications. The problem was confirmed to be the lock actuator, and it was resolved at a garage.

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4 comment(s)

I had a similar problem with my Arkana. Have you checked the release mechanism? It might be a defective lock actuator. Do you hear any noise when you try to open it with the key fob?

Thanks! No, there's no sound when I try the key fob. Where exactly is this release mechanism located? Is it something I could fix myself, or am I looking at a garage job?

I understand your frustration. Given the lack of sound and the error message, it's likely an electrical fault or a failure in the release mechanism itself. While some might attempt a DIY fix, I would recommend a visit to the workshop. A faulty fuel flap can create further issues. My garage confirmed it's a fairly common problem.

Appreciate the advice! Took it to the shop as you suggested, and you were spot on. Turns out it was the lock actuator. Cost me 210€ to get it sorted, but at least it's done. Thanks again for pointing me in the right direction!

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RENAULT

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ARKANA