achimjones1
Creta smartphone connection problems
Summary of the thread
A 2020 Hyundai Creta owner experienced smartphone connection issues, with an error indicating incorrect pairing. Initial troubleshooting included deleting and re-pairing the phone, checking the cable, and ensuring software updates were current. Despite these efforts, the problem persisted, suggesting a deeper issue with the infotainment system. A workshop visit revealed a software glitch, which was resolved by re-flashing the system, successfully fixing the connectivity problem.
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4 comment(s)
achimjones1 (community.author)
I've tried deleting, re-pairing, and verified the cable. Software revisions are current. If pairing isn't the cause, is there a diagnostic procedure to pinpoint the error before a workshop visit?
michaelswift3
Given the troubleshooting, it suggests a deeper electrical fault in the infotainment system or a related module. Further diagnosis without specialized tools is challenging. Since the error memory is storing the fault, a workshop visit is recommended. The repair should be around 45€.
achimjones1 (community.author)
I visited the workshop, and they found a software glitch causing the connectivity issue. Re-flashing the infotainment system resolved it and stayed within budget. Thanks for the help!
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HYUNDAI
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CRETA
michaelswift3
Interesting issue. Have you completely deleted the phone from the car's Bluetooth memory and vice versa? Are you using the original cable? A faulty cable can impact the connection. Have you checked for software revisions for both your phone and the car's infotainment system? Old software can cause incompatibility.