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aaronmoon36

Ecosport handsfree microphone failure

Hi, my 2017 Ford Ecosport (gasoline engine) has a hands-free microphone that's stopped working. Telephony is impossible, and there's an error stored. Could this be the infotainment system?

4 comment(s)

lilianschmid1

I had a similar issue with my Ecosport. Does the voice recognition also fail? Is the sound quality poor during calls, assuming you could even make them? Have you checked your wireless connection settings and the audio input configurations? What about the volume control during a call?

aaronmoon36 (Author)

Yes, voice recognition is also failing. I've checked the wireless connection and volume settings, but nothing fixes it. You mentioned a similar issue - was it the infotainment system in your case as well?

lilianschmid1

Yes, it was the infotainment system. Given the symptoms and error message, it's likely your problem too. I'd suggest a workshop for a proper diagnosis. I ended up with a repair cost of 815€.

aaronmoon36 (Author)

Thanks for confirming. I suspected as much, given the symptoms. I'll take it to a workshop to get it checked out. Hopefully, it won't cost me as much as it did for you!

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