Excursion Hands Free Microphone Failure

I had something similar in my Ford Explorer. Voice recognition went haywire, and the call volume was all over the place. Have you checked the audio input settings?

I checked the audio input settings. The system recognizes voice commands, but the microphone is dead during calls. What specifics did you see with your Explorer?

Sounds like what happened to me. It was a deeper problem than settings. I took it to the shop. They replaced a module in the infotainment system, and that fixed it.

Thanks, that's helpful. Looks like a shop visit is in order. Repair cost 815€.