mara_krause8
Fiat 500 electric microphone issue
Summary of the thread
The core problem is a malfunctioning hands-free microphone in a 2020 Fiat 500 electric, which has rendered telephony non-functional and stored an error. Possible causes include a defective infotainment system, as indicated by the failure of speech recognition and audio input functions. Suggested solutions involve checking for fault codes related to the audio system and consulting a qualified workshop for diagnosis and repair.
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4 comment(s)
mara_krause8 (community.author)
I have checked, but I cannot find the fault codes. However, it seems like speech recognition and audio input are not working either. Could ambient noise be a factor?
alexander_neumann1
Considering the symptoms you describe, I believe the most probable diagnosis remains a defective infotainment system. While ambient noise can sometimes interfere with microphone performance, the complete failure of telephony, speech recognition and audio input functionality, coupled with an error code, strongly suggests a hardware or software malfunction within the infotainment unit itself. I recommend a qualified workshop for further diagnosis.
mara_krause8 (community.author)
I appreciate your expert assessment. I will bring the vehicle to a workshop to be examined. The repair cost was 815€. Thank you again for your help!
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FIAT
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500
alexander_neumann1
A defective infotainment system could be the source of your microphone problem. Does the error memory indicate specific fault codes related to the audio system or Bluetooth connectivity? Any noticeable problems with other audio system functions, such as radio or media playback?