Koleos Smartphone Connection Problem

I have a Koleos as well, and I remember a similar issue with the smartphone connection. It turned out to be a glitch related to pairing. Have you tried deleting all previous pairings from the car's system before attempting a new connection?

Thanks! Could you elaborate on deleting previous pairings? I'm not entirely sure how to navigate that within the system's interface. I'm worried I might do even more damage.

Unfortunately, that didn't fix the problem for me. I suggest you have a workshop take a look. A technician quickly identified and resolved the issue.

I appreciate the advice. I visited a workshop. The repair cost 45€, the result of incorrect pairing, and now my system works as expected. Thanks again!