Mach-E Smartphone Connection Issue

Having a weird issue with my 2020 Ford Mustang Mach-E. It's the electric model with about 197000 km. I'm getting function restrictions, specifically my smartphone won't connect. Scanned for codes and there's an error stored. I suspect it's an incorrect pairing, but I'm not sure where to start. Any ideas?

4 comment(s)

Dude, I had something similar happen in my Mustang. I couldn't get my phone to connect either, and the infotainment system was acting wonky. Did the error code point to anything specific? Mine was throwing a fit about some Bluetooth module.

The error code doesn't specify the Bluetooth module exactly, just that there's a pairing issue. Did yours eventually stop working completely, or was it intermittent?

Yeah, mine was intermittent at first, then it crapped out completely. Honestly, I tried everything I could find online, but nothing worked. I ended up taking it to the shop, and they sorted it out pretty quick. Might be worth a shot.

Thanks for the advice! I'll check the Bluetooth module and pairing procedure again, but it sounds like a trip to the shop is in order. They quoted me about 45€ to fix it, so hopefully it's a simple re-pairing or software fix. I appreciate the help!

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